I'm currently an Enterprise Architect working in HCL services team for Workload Automation, an IBM + HCL product. I'm been working in the Workload Automation area since 2000 as a developer, test, Level 3 support and Customer Service Specialist. Covering several aspect of this product. A long customer experience as part of services team, I have acquired a deep knowledge of customers' needs in that area. I'm interested in everything that is strongly related to supporting customers in their technological challenges. I have a background in computer science technologies, in the design and development of integrations with ERP and Business Intelligent and Analytic tools.