Deborah is presently a Level 2 Senior Technical Support Engineer for Unica products and has been for over 10 years, starting her Unica career at Unica Corporation in 2010. She acts as the owner of client issues from submission to resolution. She has worked with Unica clients to ensure smooth installations/upgrades, provides an analysis of problems with workarounds and solutions, and has even assisted in troubleshooting environmental issues related to web application servers, networks, databases, and more. She has a strong knowledge of all products in the Unica suite/family as well as integrations of those products with other 3rd party tools and applications such as those from Acoustic and IBM.